Refund policy


Refund and  Cancellation Policy for Online Perfumery Courses and Workshops

No Refund for Non-Attendance
Once a participant registers and enrolls in a course or workshop, no refunds will be issued for non-attendance. We send multiple email and WhatsApp reminders prior to the session. If a participant does not attend despite these reminders, the session will be considered delivered.

Responsibility for Receiving Communications
Participants who have unsubscribed from our emails or have not opted in for WhatsApp messaging are responsible for requesting the Zoom link and attending the session on the scheduled date. Failure to do so will not qualify for a refund.

Shipping of Perfumery Kits & Delays
Perfumery kits are an essential component of our workshops and are typically shipped well in advance. If the kit does not reach the participant in time, we will offer a complimentary rescheduling for a future session of the same course, based on availability. If the participant chooses not to be rescheduled, we will refund the course fee after deducting 30% of the MRP (covering the kit and shipping costs). The participant may retain the perfumery kit.

Damaged Kits
In case the kit arrives damaged, participants must provide photo and/or video evidence within 48 hours of delivery. Upon verification, we will reschedule the participant for a future session and ship a replacement kit at no additional cost.
If the participant prefers not to reschedule, a full refund will be issued.

Use of Alternative Shipping Methods
If the participant requests or if circumstances require the use of alternate shipping methods (such as India Post/Speed Post) instead of our regular courier partners, All Good Scents will not be held responsible for delays or the condition in which the kit arrives.

Session Postponement by Host
All our online workshops and courses are hosted live. In rare circumstances where the host is unable to conduct the session on the scheduled date due to unforeseen reasons such as illness or emergency, we will promptly notify all registered participants via email and WhatsApp.

Participants will be offered:
- A rescheduled date for the same workshop/course at no additional cost, or
- The option to join any upcoming session of the same workshop/course within the next 3 months, or

- A full refund, if the participant is unable or unwilling to attend the rescheduled session.

We appreciate your understanding, and we remain committed to providing a high-quality experience for all our participants.

We encourage our customers to make well-informed decisions before purchasing our fragrances. We provide detailed descriptions, fragrance notes, and customer reviews to assist you in selecting the perfect scent. Our SCENTBOX™, Pairing Discovery Set, Discovery Set for Men, and Discovery Set for Women are available for you to try before you buy. You can even chat with our Fragrance Expert over WhatsApp for further assistance. 

Exchange Policy
  1. Non-Returnable: Perfumes, being personal care items, are non-returnable products. This policy is in place to ensure the integrity and hygiene of our fragrances. In the unlikely event that the perfume(s), Scentbox, Discovery Kits, Scented Candles, Pillow Mists, or Gift Sets need to be exchanged, the cost of pick-up and re-delivery will be borne by the customer. 
  2. Hygiene and Safety: Due to the nature of our products, we cannot accept exchanges. Once a perfume bottle has been opened and used, we cannot guarantee its condition or safety for other customers. 
  3. Quality Assurance: We take great care to ensure that our products are in excellent condition before they are shipped. In the unlikely event that you receive a damaged or defective product, please reach out to our customer care team, and we will assist you in resolving the issue.
  4. Customer Satisfaction: Your satisfaction is important to us. If you have any concerns or questions about our fragrances, please contact us, and our dedicated customer care team will be more than happy to assist you. 

We appreciate your understanding regarding our non-exchange policy, as it is essential for maintaining the quality and safety of our fragrance products. Thank you for choosing ALL GOOD SCENTS as your preferred fragrance brand.

Return Policy

  1. Perfumes are non-returnable products.
  2. Returns or replacements will only be accepted for products received damaged or defective by the customer.
  3. Damages resulting from neglect, improper usage, or application will not be covered under our returns policy.
  4. If the product is received in a broken or unsealed condition, please contact us by emailing care@allgoodscents.com or calling +91 8788761151. This is subject to the All Good Scents Quality Control Team inspection and checking. 
  5. Courier charges for wrong shipments or products received in a broken or unsealed condition will be borne by ALL GOOD SCENTS.
  6. Refunds will be made to the original mode of payment. If your purchase was made through Cash on Delivery, please provide your bank details for the refund process.
  7. Once the refund is approved and processed it will be credited in customer’s account within 7 days.

  8. Timeframe for the replacement of items if 7-8 days once the courier is received at our location.